Had a woman come in saying she planted three shrubs...all of the same, all get the same water and one of them died. She wanted us to replace the shrub at no cost to her. It was, in her words, "a faulty plant". I explained to her that it IS a plant, and that plants can sometimes die. That I can buy the same three plants and one of them dies. It's part of gardening. She said it's, "our faulty plants and she wants another one. I mean, it didn't even root!" I explained to her that it takes a year for plants to become established, and not enough time had passed.
JUST NOT GOOD ENOUGH.
I understand it's money, and sometimes...money wasted. How do you guys deal with something that dies? Do you take responsibility and just know it's a part of gardening, or do you personally attack the nursery you got it from saying it's a faulty plant? Am I wrong to want to backhand this person???
I had a customer that comes in, oh, about once a week with absolutely no idea what she has in mind to buy. We generally spend at least two hours with this woman telling her what will work, won't work, and then plan her gardens for her.
I would like to tell this woman that for a fee, we could come out and design her yard, but I don't think that will go over well since she's already using a designer.