How come people KNOW when a place closes...but come in 10 minutes before closing and when you ask them if they need help they say, "Oh, we're just looking!" ?????
I believe, wholeheartedly, that every person in the world needs to work retail for at least 6 months of their lives. So, when that person gets that inkling to just stroll in 10 minutes before closing, they'll think back on their own retail experience and remember how they just wanted to close up shop after a 10 hour day...and just maybe stay home. I love the customer that comes in and says, "We know you close at 6:00...we'll be out of here quickly." and then stays for 45 minutes.
We receive phone calls all of the time around 5:30 asking when we close, and then say "6:00? AWESOME! We'll be RIGHT there!" I refuse to go into a store no later than 20 minutes to closing. And if I DO go, I know exactly what I want, go get it, and then check out.
I understand during the week that people are at work, and might need to get things after work. On Saturdays, however, I just do not understand how you could wait ALL day and then decide in the late afternoon that you MUST buy a tree, and take an hour and a half to decide what tree you want!!
If you are that type of customer, as much as I don't want to offend...please reconsider your last minute purchase. Can't it wait until the next morning?
I'm tired. Excuse my ranting.